Refund policy

At ZAREL SHOES, we aim to provide a fair and straightforward experience for our customers. Please review the following terms before placing your order.

Return Timeframe

You may request a return within 14 days of receiving your order, in accordance with UK consumer protection regulations.

Eligibility Requirements

To be eligible for a return:

The item must not have been used or worn
It must be returned in the same condition as received
Original packaging must be included
Proof of purchase is required

Certain products may not be eligible for return due to hygiene or safety reasons.

How to Request a Return

To begin a return, please contact our support team at contact@zarelshoes.store

Once your request is reviewed, we will provide instructions on how to proceed. Returns sent without prior approval may not be accepted.

Refund Handling

After we receive the returned item, it will be inspected to ensure it meets our return conditions.

If approved, the refund will be issued to your original payment method within 5 to 10 business days. Processing times may vary depending on your payment provider.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged or incorrect.

Faulty or Incorrect Items

If you receive a product that is defective or not as expected, please contact us within 48 hours of delivery and provide clear photos. We will arrange a replacement or refund at no additional cost.

Refund Delays

If your refund has not been received within the expected timeframe, please check with your bank or payment provider. If you still need assistance, contact our support team.

Contact Information

For any enquiries regarding returns or refunds, please contact:

ZAREL SHOES
Website: https://zarelshoes.store
Email: contact@zarelshoes.store
Phone: +55 83 8616-7281