FAQ
Do you deliver outside the United Kingdom?
No. ZAREL SHOES currently delivers only within the United Kingdom. Orders placed with addresses outside this region cannot be processed.
How long will it take to receive my order?
Orders are usually prepared within 1 to 3 business days after payment confirmation.
After dispatch, delivery typically takes between 7 and 14 business days.
The full delivery timeframe may take up to 17 business days.
How can I follow my order?
Once your order has been shipped, you will receive an email with tracking details.
Tracking updates may take up to 48 hours to appear.
Are shipping costs included?
Shipping fees are calculated during checkout and clearly displayed before completing your purchase.
Can I return a product?
Yes. You may request a return within 14 days of receiving your order, in line with UK consumer protection regulations.
Items must be returned unused and in their original condition.
How do I request a refund?
To request a refund, please contact our support team at contact@zarelshoes.store and include your order details.
Refunds are processed after the returned item has been received and inspected, usually within 5 to 10 business days.
What should I do if my item arrives damaged or incorrect?
If there is any issue with your order, please contact us within 48 hours of delivery and provide clear photos.
We will arrange a suitable solution as quickly as possible.
What payment methods are accepted?
We accept secure payments through trusted third party providers available at checkout.
Your payment information is handled securely and is not stored by ZAREL SHOES.
Can I change or cancel my order?
Orders can only be modified or cancelled before they are processed.
Please contact us as soon as possible after placing your order.
How can I contact customer support?
You can reach our support team using the following details:
Email: contact@zarelshoes.store
Phone: +55 83 8616-7281
Website: https://zarelshoes.store
Our support team is available Monday to Friday during standard business hours.